Shipping & Delivery

1.What countries does FANSONG ship to?

Currently, we ships to the United States, the United Kingdom, Canada, Australia, Germany, France, Italy, Spain and Singapore. We plan to expand to more countries in the future.

2.How much does shipping cost and when will I receive my order?

3.How can I track my order?

After placing your order, you may receive a shipping confirmation email from CAQILO. Please click on the link provided in the email to view the up-to-date tracking status of your package. You can also contact our dedicated customer support team at to check the status of your order.

4.How do I change my shipping method after placing an order?

Unfortunately, once an order is placed you will not be able to change the shipping method. Be sure to double check before giving the go-ahead!

5.What should I do if my package is lost?

If you feel that your package is lost or missing, please contact our support team at as soon as possible. We will carry out a full investigation to determine the next steps. Once we obtain all of the relevant information, it will take 5 to 7 business days to process. We will do our best to handle your case quickly.

6.What if I have a problem after my order has been delivered?

A timely notification and valid proof can help us resolve your issue(s) as quickly as possible. If you encounter any of the following problems with your order, please contact us at within three business days of receiving your order with a detailed description of the issue(s) you are having along with any other relevant information:

(1). Damaged items in the package.
(2). Items in the package are not the products you ordered or some items are missing.
(3). The package is marked as having been signed for on the courier’s website, but you did not receive the package.