For non-quality related warranty claims, the buyer is responsible for the return shipping costs and we will refund the cost of the product itself.

For quality-related warranty claims, we are responsible for return shipping costs and will refund the total cost of the order. (With multi-product orders, we will refund the cost of the product itself.)

For quality-related warranty claims, the buyer must provide sufficient proof of their claim, including but not limited to: text description, images, and videos.

PROCESS OF RETURNS:

1. Contact us to obtain a Return Merchandise Authorization (RMA) Number and shipping address.
2. Write the RMA number on the shipping label on the outside of the package.
3. Repack the items in their original packing and make sure to use a sturdy protective box to ship the items that are being returned.
4. Returns may be rejected if items do not meet the above requirements.
5. FANSONG is not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments.
6. It is not possible to process a request for a refund for non-quality issues with items that have exceeded this 45-day window.

For quality-related issues, please see below.